Quantify and Analyze Employee Productivity w/ OneView
Functions such as sales and customer service are most effective when callers can connect to people not voicemail This applies to inbound as well as outbound call activity In these environments managers want insight on How well is their team handling inbound calls? Are they staffed to handle peak call times? What percentage of calls end up in voicemail? Are performance objectives being met? Up to this point all these very important metrics have only been available within a call center Yet a call center isn’t the only place where phone conversations have a strong impact OneView provides secure access for department managers to assess their team’s performance OneView’s intuitive interface helps managers gain insight without IT intervention Interested in the product? Well, this is just one of many ways OneView can benefit your organization Contact us and give it a try
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